Chandlar & Company Policies
Damages and Issues
All items are handmade my me. I want you to be happy with your purchase because I am grateful you are supporting me as an artist! Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right. Please contact me within 7 days after arrival of your order if there is an issue.
Shipping
Currently, all Chandlar & Company orders are shipped via USPS priority mail with tracking. Unfortunately, at this time we are not shipping internationally. All orders are shipped in recycled packaging.
Please note all orders come from a dog-friendly home! I carefully inspect my products before shipping but there may be a Saint Bernard hair or two lingering.
Attention
© Chandlar & Company, LLC. 2024 All rights reserved.
Products displayed on this website are copyrighted by Chandlar & Company. Chandlar & Company is a trademark owned by Korinne Thoren-Ryan.
Under no circumstances should the content of this shop be reproduced, replicated or commercially distributed without explicit written consent from Korinne Thoren-Ryan. The ideas on this website and products displayed in this shop are for PERSONAL USE ONLY and should not be sold without prior consent from Korinne Thoren-Ryan. Any direct copying or attempted replication of artworks is prohibited. Please do not share my ideas and work without crediting me.
Violations of these terms could result in legal action.
Cancelations, Returns, & Refunds
All orders are final. I do not accept order cancelations, product returns, or offer refunds. The first deposit of all custom orders is also nonrefundable. Shipping costs will not be refunded. Chandlar & Company, LLC. does not take responsibility for losses due to shipping but I will do my best to right any damages if they occur in transit.
I do my best when I describe and photograph the items. Please read the descriptions of each item carefully. If you have any questions please reach out and ask me before placing your order. Chandlar & Company does not accept responsibility for change of customer mind. Please shop responsibly!
FAQs
Where can I purchase your work?
Online here in my shop! All currently available works are posted there. If you see something in-progress on my Instagram page and are interested in purchasing it before its listing please reach out via email or DM for more information.
Do you make commission pieces?
At times throughout the year I do take on custom pieces and rather enjoy collaborating on them. Please see my commissions page for current status. If you are interesting in commissioning multiples or large-scale works, please contact me here.
Do you sell your hand-dyed string or take custom orders?
Yes, I do sell my hand-dyed string and goods in small-batch drops in my online shop. Currently, I am dying seasonally and intuitively as time and space allows. To check whether custom string commissions are open at this time please click here. Please note a minimum length of 300 feet is required for all custom dye orders.